![]() ![]() After over 24 emails, they finally refunded my full purchase price. They have also repeatedly stated that they can't refund me due to their refund policy yet have failed to point out exactly where in their policy, after being asked several times, I fail to meet their criteria. It's astonishing to me that they continue to make such excuses. Well, after 8 emails from them they have consistently refused to fully refund me saying that, "I am sorry that it is hard for us to apply for a full refund because of the limitation of the refund system." So, their "refund system" won't allow them to fully refund me and that's one of their reasons for the refusal?! Just wow! I've been through their refund policy and there's nothing indicating any reason for not refunding me in full. You'd think that this would be a simple refund. They said this is a problem with the library." So, known issue and missing functionality that they advertise their software to possess. ![]() They replied back saying that this was a known bug/issue and, to quote, "We have feedback this problem to our technian. I contacted their tech support, indicating the specific issue I was having and included screen shots clearly showing the malfunction. Turns out that both products glitch when attempting to use this function. I specifically chose PassFab for this functionality as I have several old encrypted docs/pdfs I've lost passwords to and I know the characters I use and don't use. Their site states that both these products have a "Brute Force with Mask Attack" function which is to say, I can choose which characters to search by and not search by. I purchased both their PassFab for Word and for PDFs. This is looking good.Worst Service I've Experienced - Products Not Fully Functional And it was only by going through my smallest drive, my C-drive. My only regret is that I should have written down how much free space this got me but it was several GB. WOW! Not only did I get rid several big duplicate files almost instantly (I decided which to delete), but it was also without any problems at all. ![]() But something had to be done! So I took a deep breath and did another search. I've deleted files that weren't really duplicates. In the past, I'd used duplicate file finders. So even if I invested in new hard drives, I would still have a lot of files in double. At first, I thought about buying a new internal hard disk, but I knew I had many files double, or even triple, from different backups at times where I wasn't sure if I had already saved the files or not. Both of my hard drives AND my DropBox were full. If this is how they are treating me I have to imagine I'm not the only one. Given the amount of time I had to spend composing these emails, quoting their own refund policies to them, explaining in detail how their own "offers" were counter to their own stated policies posted on their website, I should have been refunded 5 times over. ![]() Worst Service I've Experienced - Products Not Fully Functional ![]()
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